Frequently Asked Questions

CAN MY DOGS SHARE A SUITE?

Yes, they can! Dogs from the same household can often share a suite! We prioritize their well-being, considering size, breed, and whether they eat comfortably together in new environments. We closely monitor all guests and may separate them if needed for a stress-free stay. Even familiar companions can get overwhelmed in unfamiliar places. We can offer separate suites for relaxation, with supervised playtime together as an option.

***It's important to note that our boarding fees are per pet. While shared suites can be an option, caring for two pets together requires extra attention to ensure their individual needs are met.

IF MY DOGS SHARE A SUITE, IS THERE A DISCOUNT?

To ensure we can meet the individual needs of all our pet guests, our boarding fees apply to each pet.

While sharing a suite can be a great option for your dogs, it sometimes requires extra attention. We also want to prioritize their comfort and compatibility throughout their stay. This means we might recommend separate suites if any concerns arise. This flexibility ensures a stress-free and enjoyable experience for all.

ARE VACCINATIONS REQUIRED?

• Proof of vaccinations from your pet’s veterinarian are required for all Boarding, Day Retreat, Grooming/Spa and Pet-Kab services.

• We can only confirm reservations once we have up-to-date vaccination records on file.

• Bordetella must be administered at least 2 weeks prior to your pet’s arrival.

• All puppies must be 4 months of age and have completed their required vaccinations.

  Required Vaccinations:

• Rabies: 1 or 3 years

• DHLPP: 1 year

• Bordetella: 1 year (at least 2 weeks prior to arrival)

• Canine Influenza Vaccine: highly recommended but not required at this time (subject to policy change).

IS SOMEONE AT THE RESORT WITH THE DOGS 24/7?

While we don't have staff awake during sleeping hours, rest assured we have multiple layers of security and monitoring in place overnight:

• Owner Proximity: Alex, one of the owners, lives right next door to the resort and is only steps away.

• Continuous Monitoring: We have cameras placed throughout the resort that we check regularly.

• Immediate Alerts: The facility is equipped with alarms that notify us directly the moment any issue arises.

Your pup is never truly alone. Our security systems and the owner's proximity ensure that any concern is quickly identified and addressed. As an added benefit, the cameras allow both our staff and you, the pet parent, to keep a watchful eye!

HOW MUCH TIME DO THE DOGS GET FOR THE INDIVIDUAL PLAY SESSION?

We prioritize quality, personalized time for every pup!

All our guests are taken out every 2–3 hours throughout the day.

Each dog also receives focused one-on-one time:

• Luxury Guests receive ONE individual play or cuddle session.

• Grand Guests receive TWO individual sessions.

Each session is tailored to your pup's unique play style and needs and usually runs for 15 minutes or longer. Since your dog has our full, undivided attention for the entire time, we can completely focus on their favorite activities whether that's playing with toys, working on puzzles, cuddling, or even learning new tricks.