Frequently Asked Questions

CAN MY DOGS SHARE A SUITE?

Yes, they can! Dogs from the same household can often share a suite. We prioritize their well-being and consider each dog’s size, breed, personality, and overall comfort level in a new environment. Even dogs who live together can sometimes feel overwhelmed in a new place, so we keep a close eye on everyone and may separate them if needed to help them settle in and feel comfortable. Some dogs may share a suite but be separated for feeding or overnight while still spending the day together, while others may go out together for potty and playtime breaks.

***Please note: Boarding fees are charged per pet, even when dogs share a suite, as each dog still requires individual care and attention.

IF MY DOGS SHARE A SUITE, IS THERE A DISCOUNT?

We do not offer discounts. Boarding fees apply to each pet so we can provide the individual care, supervision, and attention every dog receives during their stay.

Dogs from the same household may be able to share a suite if it’s a good fit. However, we always prioritize each dog’s comfort and well-being, and may recommend separate suites if needed to keep their stay relaxed and stress-free.

ARE VACCINATIONS REQUIRED?

• Proof of vaccinations from your pet’s veterinarian are required for all Boarding, Day Retreat, Grooming/Spa and Pet-Kab services.

• We can only confirm reservations once we have up-to-date vaccination records on file.

• Bordetella must be administered at least 2 weeks prior to your pet’s arrival.

• All puppies must be 4 months of age and have completed their required vaccinations.

  Required Vaccinations:

• Rabies: 1 or 3 years

• DHLPP: 1 year

• Bordetella: 1 year (at least 2 weeks prior to arrival)

• Canine Influenza Vaccine: highly recommended but not required at this time (subject to policy change).

IS SOMEONE AT THE RESORT WITH THE DOGS 24/7?

While we don't have staff awake during sleeping hours, rest assured we have multiple layers of security and monitoring in place overnight:

• Owner Proximity: Alex, one of the owners, lives right next door to the resort and is only steps away.

• Continuous Monitoring: We have cameras placed throughout the resort that we check regularly.

• Immediate Alerts: The facility is equipped with alarms that notify us directly the moment any issue arises.

Your pup is never truly alone. Our security systems and the owner's proximity ensure that any concern is quickly identified and addressed. As an added benefit, the cameras allow both our staff and you, the pet parent, to keep a watchful eye!

HOW MUCH TIME DO THE DOGS GET FOR THE INDIVIDUAL PLAY SESSION?

We prioritize quality, personalized time for every pup!

All our guests are taken out every 2–3 hours throughout the day.

Each dog also receives focused one-on-one time:

• Luxury Guests receive ONE individual play or cuddle session.

• Grand Guests receive TWO individual sessions.

Each session is tailored to your pup's unique play style and needs and usually runs for 15 minutes or longer. Since your dog has our full, undivided attention for the entire time, we can completely focus on their favorite activities whether that's playing with toys, working on puzzles, cuddling, or even learning new tricks.